1. What personal information we collect
We may collect and process the following personal information:
Name and surname
Email address
Contact number
Website URL
Business or company information
Information submitted via enquiry or contact forms
Technical data such as IP address, browser type, device information, and usage data (via cookies or analytics tools)
We only collect information that is necessary for legitimate business purposes.
2. How we collect personal information
Personal information may be collected when you:
Complete a form on our website
Contact us via email or other communication channels
Use our website
Engage our services
3. How we use personal information
We use personal information to:
Respond to enquiries and requests
Provide and manage our services
Communicate with you regarding support or service-related matters
Improve our website and services
Comply with legal and regulatory obligations
We do not sell or rent personal information to third parties.
4. Lawful basis for processing
We process personal information based on one or more of the following lawful grounds:
Your consent
The performance of a contract or pre-contractual steps
Compliance with legal obligations
Legitimate business interests, where applicable
5. Sharing of personal information
We may share personal information with trusted third parties only where necessary, including:
Website hosting providers
Security, monitoring, and backup service providers
Analytics and performance monitoring tools
Payment or invoicing platforms (where applicable)
All third parties are required to process personal information securely and in accordance with applicable data protection laws.
6. International data transfers
Tidysite is based in South Africa. Where personal information is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.
7. Data security
We take reasonable technical and organisational measures to protect personal information against:
Loss
Unauthorised access
Unlawful processing
Accidental destruction or damage
While we take data protection seriously, no system can be guaranteed to be completely secure.
8. Data retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
9. Your rights
POPIA rights (South Africa)
You have the right to:
Request access to your personal information
Request correction or deletion of personal information
Object to the processing of personal information
Lodge a complaint with the Information Regulator
GDPR rights (UK / EU)
If you are located in the United Kingdom or European Economic Area, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
10. Cookies and tracking technologies
Our website uses cookies and similar technologies to ensure proper functionality, improve performance, and understand website usage.
Analytics and non-essential cookies are used only where permitted by applicable law. You can manage cookie preferences through your browser or cookie consent settings.
For more information, please refer to our Cookie Policy.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
12. Contact details
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Tidysite
Email: hello@tidysite.co