1. About Tidysite
Tidysite provides website maintenance and support services for WordPress, WooCommerce, and Ecwid websites. Services may include updates, security monitoring, backups, reporting, and technical support, depending on the selected plan.
2. Scope of services
Tidysite provides ongoing maintenance and support services as described on our website or agreed in writing.
Our services do not include:
New website builds
Major feature development
Custom design or functionality changes
Content creation or population
Any work outside the scope of your plan will be discussed and quoted separately before proceeding.
3. Client responsibilities
You agree to:
Provide accurate and complete information
Ensure you have the right to grant us access to your website, hosting, and related systems
Maintain valid licences for themes, plugins, and third-party services where required
Tidysite is not responsible for issues caused by unlicensed, outdated, or third-party software outside our control.
4. Access and credentials
To provide services, you may be required to grant Tidysite access to:
WordPress admin
Hosting environment
Domain or DNS management (where applicable)
You are responsible for maintaining secure access credentials and notifying us if access should be revoked.
5. Updates and maintenance risks
While updates and maintenance significantly reduce risk, no website can be guaranteed to be error-free.
Tidysite is not liable for:
Issues caused by third-party plugins, themes, or hosting providers
Compatibility issues beyond reasonable control
Downtime caused by external services
We will, however, take reasonable steps to identify and resolve issues within the scope of your plan.
6. Backups and restorations
Tidysite performs regular backups as part of its services. While we take reasonable steps to ensure backups are reliable, we cannot guarantee data recovery in all circumstances.
Clients are encouraged to maintain their own independent backups where possible.
7. Fees and billing
Fees are charged according to the selected plan or agreed pricing.
Fees are billed monthly unless otherwise stated
Prices are subject to change with reasonable notice
All fees are exclusive of VAT unless stated otherwise
Failure to pay fees may result in suspension or termination of services.
8. Cancellation and termination
You may cancel your plan at any time by providing written notice.
Tidysite reserves the right to suspend or terminate services if:
Fees remain unpaid
These Terms are breached
Continued service poses a security or operational risk
No refunds are provided for partial billing periods unless required by law.
9. Limitation of liability
To the maximum extent permitted by South African law:
Tidysite shall not be liable for:
Loss of profits, revenue, or business
Indirect or consequential damages
Data loss beyond reasonable control
Our total liability shall not exceed the fees paid by you in the three months preceding the claim.
10. Intellectual property
All content on the Tidysite website, including text, branding, and materials, remains the intellectual property of Tidysite unless otherwise stated.
You retain ownership of your website content and data.
11. Privacy and data protection
Tidysite processes personal information in accordance with its Privacy Policy and the Protection of Personal Information Act (POPIA).
12. Changes to these Terms
Tidysite may update these Terms from time to time. Updated versions will be posted on this page with a revised date.
Continued use of our services constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of South African courts.
14. Contact details
If you have any questions about these Terms, please contact us:
Tidysite
Email: [insert email address]